We strive to give you a seamless shopping experience every time you shop with us. However, if you are not 100% satisfied with your purchase, we've made the exchange process super easy for you.
Domestic Orders:
All products purchased from us can be exchanged within 10 days of the delivery date, no-questions-asked!
Simply notify us of your exchange intention within 3 days of delivery by filling out the orm.
A Product (s) is viable for an exchange as long as the
- Product is in a saleable condition and is unused, and/or unwashed, with the original tags and price labels attached along with the proof of purchase.
- Your proof of purchase is either a receipt or the online order confirmation email. Both are acceptable.
However, we will be unable to process your exchange request if:
- The exchange request is made outside the specified time frame (within 30 days of delivery).
- Product is damaged because of use or has been tampered with.
- Anything is missing from the package including price tags, labels, original packing and order invoice.
- Any excess fabric or embellishment utilized during shoots will not be provided with the product unless mentioned on the website. Such exchange claims will not be regarded as valid.
- Fragrance & Jewelry products are not eligible for return or exchange.
- Boxer/Shorts are NON-RETURNABLE and NON-EXCHANGEABLE due to hygiene reasons. Boxers will be delivered in Assorted Colors and Designs.
- Ideas doesn’t take responsibility for items purchased from any unauthorized sellers/individuals. Only shop authentic products from our official website gulahmedshop.com (all orders placed at gulahmedshop.com are delivered in the original Ideas flyer/box).